Refund policy
Refund & Return Policy
(Effective Date: October 2025)
Operated by GRIM SHOP JAPAN
1. General Policy
All sales made through GRIM SHOP JAPAN are considered final.
We strive to ensure the accuracy and quality of every product shipped.
Due to the nature of trading cards and randomized items, returns or refunds are only accepted under limited circumstances as outlined below.
By placing an order, the customer agrees to this Refund & Return Policy.
2. Non-Returnable / Non-Refundable Items
The following categories of products are not eligible for return, refund, or exchange:
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Randomized items such as Mystery Packs, Lucky Boxes, or Gacha products
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Opened or used trading cards, boxes, or packs
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Subjective dissatisfaction (e.g., card rarity, value, or pull results)
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Damage or loss caused during international shipping or customs inspection
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Items purchased through Buyee Japan or Tenso.com that follow their own refund policy
3. Eligible Returns and Refunds
Refunds or replacements will only be granted if:
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The product received is different from what was ordered, or
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The product was severely damaged prior to shipment due to Seller error.
To qualify for review:
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The customer must provide a complete unboxing video recorded at the moment the parcel is opened.
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The claim must be submitted within 48 hours of delivery confirmation.
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The video must clearly show the unopened parcel, shipping label, and the entire opening process.
Claims submitted without valid unboxing evidence or outside the time limit will not be accepted.
4. Return Process
If your claim is approved, we will provide instructions for the return shipment.
Returned items must be shipped in their original condition and packaging.
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Return Shipping Costs:
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If the Seller is at fault → GRIM SHOP JAPAN will cover the shipping cost.
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If the Buyer is at fault (e.g., mistaken purchase, refusal to accept) → The Buyer bears all return costs.
Refunds will be processed only after the returned item has been received and verified by our team.
5. Refund Method and Timing
Approved refunds are typically issued within 10–15 business days after return verification.
Refunds will be made using the same payment method used for the original purchase (e.g., PayPal, Wise, credit card).
We do not issue refunds in cash or to third-party accounts.
6. Lost or Damaged Shipments
Once an order is handed over to Buyee Japan, Tenso.com, FedEx, or DHL,
the shipping carrier assumes full responsibility for delivery.
In the event of loss or damage in transit, the customer must file a claim directly with the carrier.
We will cooperate with carrier investigations but cannot guarantee compensation.
7. Customs and Refused Packages
If a package is delayed, returned, or confiscated by customs authorities, we cannot issue a refund.
Refusal to pay import duties or taxes will be considered a customer refusal, and related costs will not be reimbursed.
8. Order Cancellations
Orders cannot be canceled or modified once payment has been completed.
Exceptions apply only if the product becomes unavailable before shipment due to Seller error.
9. Contact for Returns and Refunds
All refund and return inquiries must be submitted through the official contact form on our website.
We do not accept refund requests via email, social media, or third-party platforms.
Business Name: GRIM SHOP JAPAN
Address: Room 603, Carni Place Sendai Ekimae-dori, 1-5-28 Honcho, Aoba-ku, Sendai-shi,
Miyagi 980-0014, Japan
Business Hours: Monday–Friday, 10:00 AM–6:00 PM (JST)
Jurisdiction: Sendai District Court, Japan
10. Acceptance of Policy
By completing a purchase, the customer acknowledges that they have read, understood, and agreed to the terms of this Refund & Return Policy.
This Policy forms an integral part of our Terms of Service.
© 2025 GRIM SHOP JAPAN. All Rights Reserved.