GRIM SHOP JAPAN

Operator: IGD Inc., Japan

GRIM SHOP JAPAN Operations Department

Room 603, Carni Place Sendai Ekimae-dori,
1-5-28 Honcho, Aoba-ku, Sendai-shi,
Miyagi 980-0014, Japan

All inquiries must be submitted via the official contact form.

We do not accept direct inquiries via email, telephone, or social media.

Monday – Friday: 10:00 AM – 6:00 PM (JST)

Closed on weekends and Japanese national holidays.

International shipping fees (varies by destination)
Import duties, customs taxes, and brokerage fees
Payment processing fees (if applicable)

Credit Card, PayPal, Wise, and other methods supported by Shopify

Full payment is required at the time of order.
Unpaid orders will be automatically canceled.

Shipped within 2–5 business days after payment.
(Delivery time varies by region)

Accepted only for defective, damaged, or incorrect items.
Must be reported within 48 hours of delivery with unboxing video evidence.

Return Shipping: Borne by the customer unless due to our error.
Cancellation: Not accepted once payment is completed.

Governed by the laws of Japan. Exclusive jurisdiction: Sendai District Court.